WhatsApp API offers a variety of feature-rich solutions that enable businesses to sell their products on WhatsApp, better
WhatsApp API offers a variety of feature-rich solutions that enable businesses to sell their products on WhatsApp, better. The most sought-after solution is the Team Inbox that allows businesses to assign many sales agents to use one telephone number linked to a business profile. This provides a single view and a single interface for salespersons, rather than many interfaces.
These applications are developed by WhatsApp’s affiliates called Business Solution Providers (BSPs). There are many BSPs among them is bot.space.
However, here we are selecting our preferred five, called the Top 5, you might call it, although in no particular order. If this has helped you to make a more informed decision, drop us a line.
BotSpace is a platform for businesses to automate, simplify, optimize and organize their sales and customer support engagement workflows through hybrid chatbot solutions, on WhatsApp.
BotSpace can quickly deploy end-to-end chat solutions within minutes, without the worry of training.
BotSpace has pre-designed conversational templates which can be deployed within seconds.
It is also possible to connect to your existing customer care platforms, thus turning Bot Space into an extensible, enterprise-wide solution
Starts at $0/month for broadcasting
then +$49/month for a paid plan
Zoko allows for, all the capabilities that one has come to expect from an application that calls itself the ‘hub of all marketing, sales, and customer activity. There is the Team Inbox with multiple agents, the capability to send broadcast messages, personalized rich content messages. Basically, the drill!
$34.99/month + $0.015 per conversation
Twilio is among the more customizable WhatsApp Business API services going. The flip side is also true that one needs to have a bit of a technical mindset to make it feature-rich that it is capable.
It is listed on Facebook’s specialized marketing partners directory
Twillio offers a Flex Cloud platform that gives businesses the capability of combining voice, SMS, WhatsApp, live chat, for a rich customer service experience. The Flex app is customizable. Businesses can add or remove the features as required.
$1/user/hour or $150/user/month
Compared to Twilio, WATI is a strictly WhatsApp tool. It is suited for businesses of all sizes and has plans that cater to every business segment, provided WhatsApp is your preferred channel of communicating with your customers.
WATI offers a free trial of their software that allows businesses to use it, select a plan that suits them and explore whether the service suits them.
Apart from providing a shared inbox tool for customer support, WATI offers some pretty unique features. These include an on-the-go solution for customer service agents to provide support, on the go, from wherever they are.
Automating messages are enabled on WATI, through a chatbot, that requires business users virtually no-code to be able to deploy it.
$49/month for 5 agents.
Monthly plans and annual plan options are available, both of which include a certain amount of free session messages. Incoming session messages are free. The cost of outgoing messages averages around $0.005 per message. WATI also provides a certain number of free session messages.
Any phone number can be used, so long as the number has been de-liked from any previous WhatsApp account.
Looking to Compare BotSpace with WATI?
Callbell is a comprehensive web-based chat solution for businesses to contact and communicate with customers as well as organize and manage their sales or customer support teams. Callbell enables businesses to communicate across multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp. It also allows for custom chat widgets to be added to their websites and communicate directly with prospects or customers from there.
Key features of Callbell include pre-formatted templatized responses to customers, capability to initiate chats with customers, report, view chat history, automated responses for holidays, etc, and capability to incorporate brand identity. Businesses can continue to communicate with customers even upon leaving the website. Conversation workflows can be assigned to team members, along with assigned priority. This ensures that workflows can be organized and managed better between teams.
Teams can specify characteristics of chat widgets, define integration channels, and copy/paste the generated script into a new tag within Google Tag Manager accounts or at the head section of websites.
If this has helped you to make a more informed decision, visit us at bot.space and let us know. Or you could directly apply for a pre-approved BotSpace WhatsApp Team Inbox with a verified green checkmark at zero upfront payment, by providing us with
Sign up for BotSpace here