All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message. Businesses and users can exchange any number of messages, including template messages, within a 24 hour conversation session without incurring additional charges. Each 24 hour conversation session results in a single charge.
Account activations happen instantly as the entire process at BotSpace is completely automated and self-served.
There is no setup fee associated with using the WhatsApp Business API.
Per conversation charges are based on the end users country. You can check the Rate Card to estimate the charges based on your users region.
When you connect your WhatsApp Business API number to BotSpace, the connected number is what we call as a channel.
No. Its absolutely FREE! BotSpace does not charge for access to WhatsApp Business API. We will help you apply to WhatsApp, through a Facebook BSP and once you are approved per WhatsApp's Commerce Policy, then you can integrate your WhatsApp channel into BotSpace platform
We offer a discounted price for brands that have annual committed conversations volumes. Please contact sales for more information.
Yes. We do offer support for multiple numbers under one single workspace. You will be charged $19 for each additional number you add to the workspace.
We do not provide a number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. Once setup you cannot downgrade that number to a WhatsApp Business Account or regular WhatsApp account
Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.
No. That would be like trying to install WhatsApp on 2 numbers. Once a number is setup on the API, it cannot be used on a phone.
No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the BotSpace dashboard or the Official WhatsApp API.
Companies that secure Official Business Account (OBA) designation from WhatsApp are rewarded with a green verification mark next to their business name. This is shown next to the name linked with your contact number, even if your users haven't specifically added your WhatsApp business number to their contacts.
As a client of BotSpace on a paid subscription plan, we can facilitate your application for the WhatsApp green verification badge at no extra charge.
However, it's important to note that the final decision for approval lies solely with WhatsApp. Factors that can impact your approval include your brand's reputation, social media presence, external media mentions, and domain authority.
To initiate the green badge verification process, all you need to do is reach out to our customer support team and submit a request. Typically, you can expect to hear back within about three business days regarding your application status. If approved, the green badge will automatically appear next to your business name on WhatsApp, signifying that you're verified.
Should your application be declined, it will not adversely affect your ability to continue using BotSpace or the WhatsApp Business API.
We have a no questions asked refund policy. If you are not satisfied with BotSpace, we refund you the last subscription charge.
Whenever a contact enters a workflow we count that a single enrollment. If a contact enters the same workflow multiple times, we count that a multiple enrollment.
Whenever a contact starts answering a survey we count that a single enrollment. If a contact submits the survey multiple times, we count that a multiple enrollment.