How Enhance Fitness improved bookings and client support with BotSpace

with Chris Konvalinka, Customer Retention at Enhance Fitness, UAE

3×
faster booking responses
60%
increase in client engagement
100%
centralized client communication
Company

Enhance fitness

https://www.enhancefitness.com/
Headquarters

UAE, Dubai

Industry
Health, Wellness and Fitness
Key features used
Template Messaging
Workflows
Rex AI agent
Meet Enhance Fitness

Enhance Fitness is one of the UAE’s leading personal training providers, helping people achieve their fitness goals with customized coaching. Their services span from private sessions to nutrition advice, and their client experience has always been a top priority.

But as their customer base expanded, managing conversations with leads and existing clients over WhatsApp started becoming overwhelming—and ineffective.
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The Challenge: Juggling client messages across tools with no real system

For years, Enhance Fitness had been searching for a better way to manage WhatsApp communication.

They tried several WhatsApp vendors, but none of them provided what they truly needed: an easy way for agents to respond to inquiries, a way to guide leads through interactive flows, and a centralized hub where clients could message about anything—from booking sessions to rescheduling.

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“We’ve been looking for these features for literally years. WhatsApp is so influential in B2C, and we needed something that really worked for us.”— Chris Konvalinka, Customer Retention, Enhance Fitness

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The absence of automation made every client interaction time-consuming and inconsistent. Important leads were getting missed, agents were overwhelmed, and support was reactive instead of proactive.
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The Solution: A client-first WhatsApp experience with BotSpace

With BotSpace, Enhance Fitness finally found the perfect solution.

They created automated WhatsApp flows that let leads book personal training sessions in just a few taps. Active clients receive reminders about upcoming sessions, renewal prompts, and the flexibility to message anytime—for questions, trainer changes, or rescheduling.

The platform made it simple for the team to track every interaction and offer timely, personalized support—without needing to hire more agents.
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Results: More engagement, better support, and stronger retention

Since adopting BotSpace, Enhance Fitness has seen impressive improvements in how they communicate and convert:

  • Booking requests are handled 3× faster, thanks to guided flows that reduce friction.
  • 60% increase in client engagement, driven by smart automation and timely nudges.
  • Agents no longer juggle tools—everything happens inside a single WhatsApp thread.
  • Client retention is up, as users now feel they have an open, casual channel to stay in touch.

“BotSpace has opened up whole new kinds of opportunities for us as a business. Clients now feel like they have this open, casual channel to reach us—whether it’s to book, reschedule, or just ask something.”

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"We've finally found the perfectway to engage with our clients through WhatsApp, making bookings, renewals, and customer support seamless"
— Chris Konvalinka, Customer Retention, Enhance Fitness

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