with Shahrukh Faquih, Director at The Orbis School, India
The Orbis Schools, a leading group of educational institutions in India, have always prioritized a seamless experience for parents—from inquiry to admission. With a strong commitment to innovation, the team constantly looks for ways to make their communication processes more efficient and parent-friendly.
But as admission inquiries grew, so did the complexity of managing them.
Before BotSpace, the school relied heavily on traditional, manual processes for managing admission inquiries. Parents visiting the website were required to fill out lengthy physical or digital forms. But this often led to friction—many forms were left incomplete or never submitted, resulting in lost leads and follow-ups falling through the cracks.
“Our pain point was that parents would visit our website to fill out the admission form but often left it incomplete. We’d miss out on potential leads without any way to follow up effectively.”
— Shahrukh Faquih, Director, The Orbis Schools
The lack of a streamlined system made it hard for the admissions team to track interactions and ensure timely responses. Plus, handling follow-ups manually meant stretching already limited counselor resources.
Partnering with BotSpace changed everything.
By integrating WhatsApp into their admission process using BotSpace’s powerful automation tools, The Orbis Schools were able to offer a more convenient experience for parents. Admission inquiries now automatically trigger a guided chatbot conversation that walks parents through the form-filling process—step by step.
Parents can pause and resume form submissions at their convenience, while the school’s team gets notified at each stage, enabling timely assistance and follow-up.
“Working with BotSpace has really ensured that we are able to reply to all our customers in time.”
— Shahrukh Faquih, Director, The Orbis Schools
Since implementing BotSpace:
“The chatbot has made it easier for us to monitor communications and follow up with parents. It has offloaded a lot of our admission counselors' work.”
— Shahrukh Faquih, Director, The Orbis Schools
