Looking for the best AI voice agent for your ecommerce brand? We tested and compared 10 top platforms for abandoned cart recovery, COD verification, customer support, and more. See which one fits your store.Slug: /blog/best-ai-voice-agents-for-ecommerce
Primary Keyword: best AI voice agentsSecondary Keywords: AI voice agent for ecommerce, best voice AI for customer support, top AI voice agents 2026, AI voice agent for Shopify, AI voice agent abandoned cart
Every ecommerce brand eventually hits the same wall: support tickets pile up, abandoned carts bleed revenue, and scaling your team feels more expensive than the problem it solves. AI voice agents are the answer more and more D2C and ecommerce brands are turning to — and for good reason. These aren't your grandma's IVR phone trees. Today's AI voice agents hold real conversations, pull live order data, recover abandoned carts through phone calls, verify COD orders, and even convert cash-on-delivery shoppers to prepaid — all without a human touching the call.
But with dozens of platforms flooding the market, finding the right one for your ecommerce store can be overwhelming. Some are built for developers. Some are enterprise-only. And some have impressive demos but fall apart at scale.
We spent weeks testing, researching, and comparing the top AI voice agent platforms with one question in mind: which ones actually move the needle for ecommerce brands? We evaluated each tool on ecommerce-specific features (like abandoned cart recovery and COD verification), ease of setup, Shopify and platform integrations, voice quality, pricing transparency, and multilingual support.
Here are the 10 best AI voice agents for ecommerce in 2026 — ranked by how well they serve online stores.
Best for: D2C and ecommerce brands wanting one platform for Voice, WhatsApp, and Instagram automation Website: bot.spaceRatings: 4.7★ on G2 | 5.0★ on Shopify App Store
If you're running an ecommerce brand and want an AI voice agent that's built specifically around the problems you actually face every day — abandoned carts, fake COD orders, NDR follow-ups, and getting more reviews — BotSpace is the clear standout on this list.
Unlike most AI voice agent platforms that were originally built for call centers or developers and later bolted on ecommerce features, BotSpace was built from the ground up as a conversational AI platform for online stores. It's trusted by over 5,000 brands across 40+ countries and is an official Meta Business Partner.
What separates BotSpace from every other tool on this list is the depth of its ecommerce-specific voice use cases. Most platforms give you a general-purpose voice bot and tell you to figure out the workflows yourself. BotSpace comes with ready-to-deploy voice agent campaigns for the exact scenarios that cost ecommerce brands the most money:
Abandoned Cart Recovery via Voice Calls: When a shopper drops off at checkout, BotSpace's AI voice agent calls them directly. It's not a robotic reminder — the agent has a natural conversation, addresses objections, and can even offer a personalized discount to close the sale. Voice calls have significantly higher engagement rates than email or SMS for cart recovery, and BotSpace makes deploying this effortless.
COD Verification: For brands selling in markets like India and Southeast Asia where cash-on-delivery is dominant, fake COD orders are a massive revenue drain. BotSpace's voice agent automatically calls COD customers to confirm their order intent before dispatch, dramatically reducing RTO (return-to-origin) rates and saving on wasted shipping costs.
COD-to-Prepaid Conversion: This is a feature almost no other voice agent offers. BotSpace's AI agent calls COD customers and offers them a discount incentive to switch their order to prepaid. This improves your cash flow, reduces RTO risk, and the customer gets a better deal — everyone wins.
NDR (Non-Delivery Report) Follow-ups: When a delivery attempt fails, the clock is ticking before the order gets returned to the warehouse. BotSpace's voice agent proactively calls the customer to reschedule delivery or update the address, recovering orders that would otherwise become RTO losses.
Review Collection: Post-delivery, the AI voice agent follows up with customers to request product reviews — a task that most support teams never get around to but that directly impacts your conversion rate and SEO.
While this listicle focuses on voice agents, BotSpace's strength is that voice is part of a larger ecosystem. The same platform handles WhatsApp marketing and support, Instagram DM automation, web chat, and SMS — all from a single dashboard. Your team doesn't need to juggle five different tools. This means a customer journey can start with a WhatsApp broadcast, continue with a voice call for cart recovery, and close with an SMS confirmation — all orchestrated automatically within BotSpace.
BotSpace also features Rex, its AI agent that handles frontline support and engagement, an AI Copilot that increases your team's efficiency, and AI Insights that give you instant analytics on customer interactions.
BotSpace offers a free plan to get started with no credit card required. Paid plans scale based on usage and channels. Visit bot.space/pricing for current details, or book a demo to see the voice agent in action.
BotSpace is the only platform on this list that combines a purpose-built ecommerce AI voice agent with full omnichannel capabilities across WhatsApp, Instagram, and SMS. If you're a D2C or ecommerce brand — especially one dealing with COD orders, high cart abandonment, or delivery failures — BotSpace addresses all of these with dedicated, pre-built voice workflows. For the price and the breadth of what you get, it's the most complete solution available right now.
Best for: Shopify stores needing plug-and-play inbound phone support
Website: ringly.io
Ringly.io built its AI phone agent, Seth, specifically for Shopify stores. The focus is narrow but deep: inbound phone support. Seth answers calls 24/7, looks up orders directly from Shopify in real time, handles "where is my order" queries, and processes returns. It's one of the fastest setups on this list — the company claims three minutes from signup to a live agent.
The standout feature is the performance guarantee: you don't pay until Seth resolves at least 60% of your first 100 calls. That takes a lot of risk out of trying it. The platform reports an average resolution rate of around 73% across its user base of 2,100+ Shopify stores. When Seth can't handle a call, it detects frustration or complexity and transfers to a human agent with full context.
The limitation is that Ringly.io is inbound-only and phone-only. There's no outbound calling for abandoned cart recovery, no WhatsApp or SMS, and no COD verification workflows. If your primary need is reducing the volume of support calls hitting your human team, it's an excellent tool. If you need proactive outreach or multi-channel capabilities, you'll need to pair it with something else.
14-day free trial, then $349/month. No billing until the AI hits performance targets.
A strong, low-risk choice for Shopify stores focused specifically on automating inbound phone support. Lacks the outbound and multi-channel capabilities that ecommerce brands often need for revenue recovery.
Best for: Mid-market to enterprise ecommerce brands wanting AI across all support channels
Website: siena.cx
Siena AI positions itself as an "empathic AI agent for commerce" and has earned a reputation among larger DTC brands. Enterprise customers like Kitsch, Prose, and Simple Modern use the platform, and it reports up to 80% automation of customer interactions with a 94.7% average CSAT score.
What makes Siena interesting for ecommerce is its AI Personas feature — you can create different AI personalities for different channels. Your social media persona can be playful while your email persona stays professional. The platform handles order tracking, returns, refunds, exchanges, and subscription management natively.
Siena covers voice, chat, email, and social — but its voice capabilities are newer compared to its mature text-based channels. The biggest drawback is pricing: it's not publicly disclosed, and you'll need to go through a sales process to get a quote. This positions Siena more as an enterprise play than a solution for smaller or mid-size stores.
Custom pricing only. Book a demo through siena.cx.
A premium choice for larger ecommerce operations that want consistent AI-powered CX across every channel. The voice agent capabilities are solid but not as ecommerce-specialized as BotSpace's outbound campaigns. The lack of pricing transparency and the sales-required process make it less accessible for smaller brands.
Best for: Shopify merchants who want to proactively call customers to recover abandoned carts
Website: consio.ai
Consio AI markets itself as "the phone platform for e-commerce" with a unique angle: it focuses heavily on outbound sales recovery alongside inbound support. The power dialer feature lets you proactively call customers who abandoned checkout, and the platform integrates with Klaviyo for customer segmentation based on purchase history and cart value.
The numbers from their case studies are compelling — one brand reported a 40% conversion rate on abandoned checkouts, and another saw over $80,000 in phone sales within 30 days. For inbound calls, the AI handles FAQ-type questions and basic support.
The trade-off is that Consio is more sales-focused than support-focused. If you need comprehensive customer service automation (returns, order status, NDR handling), you may find it limited. It also doesn't offer COD verification or COD-to-prepaid conversion — features critical for brands in South Asian and Southeast Asian markets.
Free trial available. Full pricing requires a sales conversation.
If abandoned cart recovery via phone is your top priority and you're on Shopify, Consio is worth a look. It's more of a sales recovery tool than a full CX platform, so you'll likely need additional tools for comprehensive support.
Best for: Ecommerce teams already using Gorgias who want to add AI voice to their helpdeskWebsite: gorgias.com
Gorgias is one of the most well-known helpdesk platforms in ecommerce, trusted by over 15,000 brands. Their AI Agent can resolve around 60% of support inquiries and reportedly increases conversions by 2.5x with tailored product recommendations. The platform integrates tightly with Shopify, allowing agents (human or AI) to edit orders, access real-time product info, and run promotional campaigns from within the helpdesk.
The voice component in Gorgias is part of its broader omnichannel helpdesk rather than a standalone voice agent. This means you get the benefit of unified customer history across email, chat, social, and phone — but the AI voice capabilities are more of a complement to the helpdesk than a standalone solution. Don't expect the same depth of voice-specific features (like outbound cart recovery calls or COD verification) that you'd get from a dedicated voice platform.
Plans start around $300/month. AI features may require higher-tier plans.
If you're already a Gorgias user, adding their AI voice capabilities is a natural extension. As a standalone voice agent solution for ecommerce, it's not as purpose-built as BotSpace or Ringly.io.
Best for: Ecommerce engineering teams wanting to build custom voice agents from scratchWebsite: retellai.com
Retell AI is a developer-first platform for building custom AI phone agents. It gives technical teams powerful APIs to create voice agents that can handle sales calls, customer service, and order management. The platform integrates with Shopify and Salesforce, and it supports the kind of granular control that developers want — custom conversation flows, function calling during calls, and detailed analytics.
For ecommerce specifically, Retell has a retail and ecommerce page highlighting use cases like order tracking, customer service automation, and reducing returns. The voice quality is strong, and the platform supports building agents that can take actions during calls (like looking up order status or processing a refund).
The catch is that this is an engineering project, not a plug-and-play solution. You need developers to build, test, and maintain your voice agent. There are no pre-built ecommerce workflows like abandoned cart recovery or COD verification — you'd build those yourself using the APIs.
Pay-as-you-go starting at $0.07/minute. All accounts get a 60-minute ($10) free trial.
A powerful choice if you have engineering resources and want total control over your voice agent. Not practical for ecommerce teams without developers on staff.
Best for: Large enterprises needing to automate millions of concurrent callsWebsite: bland.ai
Bland AI is built for scale. The platform handles high-volume calling scenarios and has fine-tuned its own language model (rather than relying on third-party models like GPT) to deliver faster and more accurate conversational AI. It integrates with CRMs, ERPs, and contact center platforms, making it suitable for large organizations with complex tech stacks.
Bland can handle any CX workflow from simple to complex and manage millions of calls concurrently. For ecommerce, this means it could technically handle anything from order confirmations to cart recovery — but you'd need to build all of those workflows yourself. The platform doesn't come with ecommerce-specific templates or Shopify integrations out of the box.
Pay-as-you-go. Rates start at $0.14/minute on the free plan and drop to $0.11/minute on the $499/month Scale plan. Enterprise pricing is custom.
If you're a large ecommerce operation processing millions of calls and have the engineering team to build custom workflows, Bland is a powerful infrastructure choice. Overkill for most small-to-midsize online stores.
Best for: Product teams who want to design and build their own AI voice agent without writing codeWebsite: voiceflow.com
Voiceflow is one of the more established platforms in the conversational AI space, with over 200,000 users and a 4.8/5 rating on G2. It provides a visual drag-and-drop builder for creating AI agents — both chat and voice — without needing developers. You design conversation flows, connect integrations, and test everything in a visual interface.
For ecommerce, Voiceflow has notable customers and supports Shopify integration, though it's limited to Shopify Plus stores. Standard Shopify merchants would need to build custom API connections. The platform gives you building blocks rather than pre-built workflows, so you're designing your own agent logic from scratch.
Free sandbox tier available. Pro and Enterprise tiers require contacting sales.
Great for teams with the time and product resources to build a custom voice agent. Not a plug-and-play solution for ecommerce stores that want to get started quickly, and the Shopify Plus restriction limits its accessibility.
Best for: Ecommerce brands with existing call center teams who want to layer AI on topWebsite: cloudtalk.io
CloudTalk is a VoIP and call center platform that has added AI-powered voice agent capabilities to its existing product. For ecommerce, it offers features like abandoned cart follow-up, shipping window confirmations, and a no-code builder for customizing AI call scripts. The platform integrates with Shopify, Magento, HubSpot, Salesforce, and payment gateways.
The key difference from pure AI voice agent platforms is that CloudTalk is designed as a call center tool first, AI agent second. This means you get robust features like call routing, queuing, voicemail detection, and team management alongside the AI capabilities. If you already have a phone-based support team and want to augment them with AI rather than replace them, CloudTalk fits that use case well.
Custom pricing. Contact sales for a quote.
A solid choice for ecommerce brands that already have call center operations and want to introduce AI gradually. Less suited for brands looking for a standalone, fully-automated voice agent.
Best for: Teams building custom voice agents who want the most human-sounding AI voices availableWebsite: elevenlabs.io
ElevenLabs is primarily a voice generation platform — it produces some of the most lifelike, emotionally rich AI speech available today. If you've heard an AI voice recently that made you do a double-take, there's a good chance ElevenLabs technology was behind it. The platform supports voice cloning, multilingual speech, and fine-grained control over emotion and delivery.
For ecommerce, ElevenLabs is a building block rather than a solution. You'd use their voice technology as part of a custom-built voice agent, pairing it with a separate platform for conversation logic, integrations, and workflow management. The platform doesn't offer ecommerce-specific features like cart recovery, order lookup, or COD verification — you'd need to build all of that on top of their voice API.
Pay-as-you-go starting around $0.08/minute. Free tier available with limited usage.
If voice quality is your absolute top priority and you have the engineering resources to build a full voice agent system around it, ElevenLabs provides the best raw voice technology. Not a standalone solution for ecommerce.
Picking the right platform comes down to a few key questions:
What's your biggest problem? If it's abandoned carts and COD losses, you need outbound calling capabilities with ecommerce-specific workflows — BotSpace and Consio AI excel here. If it's inbound support call volume, Ringly.io or Gorgias may be the better fit.
Do you need just voice, or omnichannel? Most ecommerce customer journeys span WhatsApp, SMS, email, and phone. A platform like BotSpace that handles all channels from one dashboard can simplify your operations significantly versus stitching together multiple point solutions.
What's your technical capacity? Developer-first tools like Retell AI, Bland AI, and ElevenLabs offer maximum flexibility but require engineering resources. No-code solutions like Ringly.io, BotSpace, and Voiceflow let you launch without a developer.
What ecommerce platform are you on? Shopify integration depth varies significantly. Some platforms (Ringly.io, BotSpace, Gorgias) have native, deep integrations. Others (Voiceflow) are limited to Shopify Plus. And some (Bland AI, ElevenLabs) require custom API work.
Where are your customers? If you sell in markets where COD is prevalent (India, Southeast Asia, Middle East), you need COD verification and COD-to-prepaid conversion — features that only BotSpace offers as a native workflow on this list.
An AI voice agent is software that uses speech recognition and natural language processing to have real-time phone conversations with your customers. In ecommerce, these agents handle tasks like answering order status questions, recovering abandoned carts through outbound calls, verifying COD orders, processing returns, and collecting reviews — all without a human agent on the line.
Yes. Voice calls have higher engagement rates than email or SMS for cart recovery because they create a real-time, two-way conversation. The AI agent can address specific objections (like shipping costs or payment issues), offer personalized discounts, and guide the customer back to checkout. Platforms like BotSpace and Consio AI offer pre-built abandoned cart recovery workflows via voice.
COD (Cash on Delivery) verification is the process of calling a customer after they place a COD order to confirm they actually intend to accept and pay for the delivery. This reduces fake orders and dramatically lowers RTO (return-to-origin) rates, saving ecommerce brands significant money on wasted shipping. AI voice agents automate this process at scale.
Traditional IVR (Interactive Voice Response) systems use rigid phone trees where callers press buttons to navigate menus. AI voice agents use natural language processing to understand free-form speech, hold actual conversations, pull live data from your store, and take actions like processing returns or sending checkout links. The experience is conversational rather than menu-driven.
Most platforms on this list support multiple languages — ranging from 30 to 100+ languages depending on the provider. For ecommerce brands selling internationally, multilingual support ensures customers can interact in their preferred language without you needing to hire multilingual agents.
Pricing varies widely. Some platforms charge per minute (ranging from $0.07 to $0.14/min), some have flat monthly fees ($349/month for Ringly.io), and some require custom quotes for enterprise plans. BotSpace offers a free plan to get started. The ROI typically comes from recovered revenue (abandoned carts, reduced RTO) and reduced support staffing costs.
Absolutely. Most platforms are designed to work as a first line of contact — handling the repetitive, high-volume questions — and escalating complex or sensitive issues to your human team. This lets your support staff focus on high-value conversations while the AI handles the rest.
For inbound phone support on Shopify, Ringly.io offers the deepest native integration and fastest setup. For a complete ecommerce solution that includes outbound voice (cart recovery, COD verification) plus WhatsApp and Instagram, BotSpace is the most comprehensive option with a native Shopify app.
Focus on five things: (1) ecommerce-specific features like cart recovery and order lookup, (2) integration depth with your platform (Shopify, WooCommerce, etc.), (3) setup time and technical requirements, (4) multilingual support for your customer base, and (5) pricing that aligns with your call volume and budget. If you're in a market with high COD usage, make COD verification a non-negotiable feature.
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