Bitespeed has built a solid reputation in the ecommerce conversational commerce space. It serves over 6,000 brands, offers WhatsApp and email marketing, AI chatbots, and recently launched AI voice agents. For a lot of Shopify-first D2C brands, it's been the go-to choice.
But it's not the right fit for everyone.
If you've been using Bitespeed - or are evaluating it for the first time, you've probably run into a few of these friction points: the entry-level WhatsApp plan starts at $250/month, which is steep for growing brands. AI features like chatbots and marketing nodes cost an extra $100/month each. Support responsiveness has been a recurring concern in reviews. And if you're not on Shopify, integration options can feel limited.
Whether you're looking for better pricing, more advanced AI capabilities, broader channel coverage, or just a platform that fits your workflow better, there are strong alternatives worth considering.
We evaluated 10 Bitespeed alternatives across the features that matter most to ecommerce brands: WhatsApp marketing, omnichannel support, AI agents (chat and voice), abandoned cart recovery, COD verification, Shopify integration, pricing transparency, and ease of setup.
Here's how they stack up.
Before diving into the list, here's a quick framework for evaluating any conversational commerce platform against Bitespeed:
Channel coverage. Bitespeed covers WhatsApp, Email, SMS, Instagram, and recently voice. Any alternative should match or exceed this, especially if you want to consolidate tools rather than add more.
AI capabilities. Basic chatbot flows are table stakes now. The real differentiator is whether the platform offers AI voice agents, AI-powered marketing content, and intelligent customer segmentation that actually reduce manual work.
Ecommerce-specific workflows. Abandoned cart recovery, COD verification, COD-to-prepaid conversion, NDR follow-ups, review collection, these aren't nice-to-haves for ecommerce. They're core revenue operations. Check whether workflows are pre-built or require you to build from scratch.
Pricing clarity. One of the most common complaints about platforms in this space (including Bitespeed) is hidden costs, markup on WhatsApp conversations, add-on fees for AI features, and opaque enterprise pricing. Look for transparent, scalable pricing.
Integration depth. If you're on Shopify, WooCommerce, or another platform, the quality of the native integration matters. Surface-level connections that only sync basic data are very different from deep integrations that power real-time order lookups and automated workflows.
Best for: Ecommerce brands wanting a more affordable, equally powerful omnichannel platform with AI voice agents included
Website: bot.space Ratings: 4.7★ on G2 | 5.0★ on Shopify App Store
BotSpace is the most direct alternative to Bitespeed. Like Bitespeed, it's built specifically for ecommerce, covering WhatsApp, Instagram, Voice, Web, and SMS from a single dashboard. It's an official Meta Business Partner, Built for Shopify certified, and trusted by over 5,000 brands across 40+ countries. The core differences come down to AI depth and pricing.
The biggest differentiator is BotSpace's AI voice agent, which comes with pre-built ecommerce campaigns: abandoned cart recovery calls, COD verification, COD-to-prepaid conversion (offering customers a discount to switch from cash-on-delivery to prepaid), NDR follow-ups when deliveries fail, and post-delivery review collection. Bitespeed has recently launched voice agents too, but BotSpace's ecommerce-specific workflows particularly COD-to-prepaid are more developed. Beyond voice, BotSpace's AI actively drives revenue through conversational product recommendations and contextual upselling during live chats on any channel, adapting suggestions in real time based on browsing history, past purchases, and what the customer is saying.
On the support side, BotSpace's AI agent handles order tracking, returns, refunds, subscription changes, and escalation to human agents with full context, paired with an AI Copilot for agent productivity and AI Insights for analytics. All of this is included in the platform without the separate AI add-on fees that Bitespeed charges ($100/month extra for AI chatbot). Pricing starts at $15/month versus Bitespeed's $250/month entry point. To be fair, Bitespeed has a more developed email marketing suite and a longer track record with large Indian D2C brands like Dot & Key and Mokobara.
Starts at $15/month. Free plan available. No credit card required.
Matches Bitespeed on core capabilities, goes further on AI voice and revenue-driving features, and costs a fraction of the price. The strongest all-around alternative for ecommerce brands.
Best for: Small to mid-size ecommerce brands looking for affordable WhatsApp automation
Website: interakt.shop
Interakt, a Jio Haptik product and official Meta Business Partner, is one of the more established Bitespeed alternatives in the Indian market. It's been recognized as a leader and high performer on G2 and offers a comprehensive set of WhatsApp Business API features at a more accessible price point.
The platform covers WhatsApp broadcasts, automated cart recovery, order notifications, and a shared team inbox. It also supports Click-to-WhatsApp ads integration, WhatsApp catalog, and payment collection within chat. For businesses whose primary channel is WhatsApp and who want solid automation without the price tag of Bitespeed, Interakt delivers.
The trade-off is that Interakt is primarily WhatsApp-focused. It doesn't offer the same omnichannel breadth as Bitespeed or BotSpace, there's no native Instagram DM automation, no AI voice agent, and email marketing isn't part of the platform. If WhatsApp is your main revenue channel and you want a focused, affordable tool for it, Interakt is a strong pick. If you need omnichannel coverage, you'll need additional tools.
Plans start at an affordable rate (significantly lower than Bitespeed). Multiple tiers available for different business sizes.
A solid, budget-friendly alternative if WhatsApp is your primary channel. Lacks the omnichannel and AI voice capabilities of platforms like BotSpace.
Best for: Ecommerce brands that want deep, pre-trained WhatsApp chatbot automation
Website: quickreply.ai
QuickReply.ai stands out for the depth of its pre-trained ecommerce chatbot templates. You can deploy a Welcome Bot, Product Browsing Bot, Discount Bot, Shipping Charges Bot, Order Tracking Bot, Order Cancellation Bot, COD Availability Bot, and more, all without building flows from scratch.
The platform integrates with Shopify, WooCommerce, and Magento, and shows pre-fetched customer and order data directly in the chat panel. For brands that want sophisticated WhatsApp chatbot automation that goes beyond basic FAQ responses, QuickReply.ai delivers a lot of value.
The limitations are similar to other WhatsApp-centric tools: no AI voice agents, no Instagram automation, and analytics could be more robust. Pricing starts from $35/month for the Starter plan, making it accessible, but the more powerful features require the higher-tier plans.
Starter: $35/month | Standard: $80/month | Plus: $199/month
Excellent for brands that want plug-and-play WhatsApp chatbot intelligence. Doesn't cover voice, email, or Instagram - pair it with other tools for full coverage.
Best for: Ecommerce brands that prioritize a unified support helpdesk with WhatsApp as one channelWebsite: gorgias.com
Gorgias approaches the problem from the opposite direction of Bitespeed. Where Bitespeed is marketing-first with support added on, Gorgias is helpdesk-first with marketing capabilities layered in. If your primary pain point is managing customer support tickets across email, chat, social, and phone and you want WhatsApp as part of that. Gorgias is the more mature support platform.
Their AI Agent can resolve around 60% of support inquiries autonomously, and the deep Shopify integration lets agents edit orders, process refunds, and update customer data without leaving the helpdesk. Over 15,000 ecommerce brands use the platform.
Where Gorgias falls short compared to Bitespeed (and BotSpace) is in proactive marketing. WhatsApp broadcast campaigns, abandoned cart flows via WhatsApp, and AI voice agents for outbound calling aren't Gorgias's strength. It's a support tool that can handle marketing, not a marketing tool that can handle support.
Starts around $300/month. AI features on higher tiers.
The best choice if support ticket management is your priority and you want WhatsApp folded into a professional helpdesk. Not the right pick if your primary goal is WhatsApp marketing and outbound engagement.
Best for: D2C brands in India wanting AI-driven WhatsApp shopping experiences
Website: limechat.ai
LimeChat has positioned itself as an AI-native WhatsApp commerce platform, with a particular focus on the Indian D2C ecosystem. The platform uses a GPT-powered chatbot for customer support and marketing, and offers WhatsApp catalog integration, automated order tracking, and campaign management.
LimeChat's strength is in creating conversational shopping experiences on WhatsApp where customers can browse products, ask questions, and complete purchases within the chat. This makes it a good fit for brands where WhatsApp isn't just a support channel but an actual sales channel.
The platform works well for Indian D2C brands but may be less suited for international use cases. Pricing starts from $19/month for the Starter plan, though the more capable Pro plan is $499/month - comparable to Bitespeed's higher tiers.
Starter: $19/month | Growth: $99/month | Pro: $499/month | Enterprise: Custom
A strong option for Indian D2C brands wanting AI-powered WhatsApp shopping. The jump from Growth ($99) to Pro ($499) is steep, and the platform lacks voice agent and Instagram capabilities.
Best for: Small ecommerce teams that need an affordable omnichannel inbox
Website: delightchat.io
DelightChat is a customer service tool built for ecommerce brands that brings WhatsApp, Instagram, Facebook, email, and live chat into one inbox. It's particularly popular with smaller teams that don't need enterprise-level features but do need a centralized place to manage all customer conversations.
The platform supports WhatsApp marketing features including broadcasts, automated replies, and templates. The interface is clean and intuitive designed for teams that want to be productive quickly without a steep learning curve.
DelightChat doesn't offer AI voice agents, advanced AI chatbots, or the depth of marketing automation that Bitespeed provides. It's a simpler tool, and that's both its strength and limitation. If you're a small team overwhelmed by conversations scattered across channels, DelightChat brings order to the chaos at a reasonable price.
Affordable plans starting well below Bitespeed's entry point.
An honest, no-frills option for small ecommerce teams. Lacks the AI sophistication and voice capabilities of platforms like BotSpace, but gets the basics right at a fair price.
Best for: Brands that sell across multiple messaging channels and want a unified CRM
Website: respond.io
Respond.io is a broader messaging CRM that supports WhatsApp, Instagram, Facebook Messenger, Telegram, email, and SMS. It includes a built-in CRM, chatbot builder, drip sequences, campaign analytics, and integrations with HubSpot, Salesforce, and Pipedrive.
The platform is designed more as a conversational CRM than a dedicated ecommerce marketing tool. This gives it flexibility, it's not limited to ecommerce but it also means you don't get the ecommerce-specific workflows (like COD verification or cart recovery) that platforms like BotSpace or Bitespeed provide out of the box.
Respond.io's entry-level plan ($99/month) doesn't include broadcasts, which means you'd need the $199/month tier for full WhatsApp marketing capabilities. It's a powerful tool but requires more configuration to make it ecommerce-ready.
Growth: $99/month (no broadcasts) | Advanced: $199/month | Enterprise: Custom
A strong generalist platform for multi-channel conversations. Requires more setup to replicate the ecommerce-specific workflows that come standard on BotSpace or Bitespeed.
Best for: Small and medium businesses that want a simple, reliable WhatsApp API platform
Website: gallabox.com
Gallabox is a WhatsApp Business API platform that focuses on making WhatsApp marketing and support simple for SMBs. It offers shared inbox, chatbot builder, broadcast campaigns, WhatsApp catalog, and workflow automation.
The platform is popular in India and Southeast Asia and is known for its straightforward setup and responsive customer support. For businesses that need a reliable WhatsApp tool without the complexity of a full omnichannel platform, Gallabox delivers.
It doesn't offer AI voice agents, email marketing, or the advanced AI capabilities of larger platforms. Think of it as a focused WhatsApp tool that does its core job well.
Competitive pricing with multiple tiers. More affordable than Bitespeed for WhatsApp-specific use cases.
A clean, focused WhatsApp tool for SMBs. Won't replace a full omnichannel platform but does WhatsApp well at a fair price.
Best for: Businesses setting up WhatsApp Business API for the first time and wanting an easy onboarding experience
Website: wati.io
Wati is one of the most well-known WhatsApp Business API providers globally. It offers a no-code chatbot builder, broadcast messaging, a shared team inbox, and automated workflows. The platform is designed to make getting started with WhatsApp Business API as frictionless as possible.
Wati's interface is beginner-friendly, and the onboarding process is smooth. For businesses that are new to WhatsApp automation and want to get up and running quickly without technical complexity, it's a solid starting point.
The main drawbacks are pricing and markup. Wati adds a markup on top of Meta's WhatsApp conversation rates (reportedly around 20% in some markets), which can add up at scale. Advanced features like AI and analytics are also less developed compared to platforms like BotSpace or Bitespeed.
Plans start around ₹2,499/month (~$30/month). Markup on WhatsApp conversations applies.
Great for getting started with WhatsApp Business API. The conversation markup and limited AI features mean you may outgrow it as your brand scales.
Best for: Larger ecommerce operations needing advanced customer journey orchestration and AI voice agents
Website: techmonk.io
TechMonk is a newer entrant that positions itself as a more advanced alternative to Bitespeed, particularly for brands that have outgrown basic workflow builders. The platform offers dynamic, event-driven customer journeys that adapt in real time, advanced segmentation (static, dynamic, drip, cohort, and RFM models), and AI voice agents that handle sales, support, and follow-ups end-to-end.
TechMonk's AI voice agents are described as "agentic" - they can perceive, decide, and act across workflows, not just follow scripts. This positions them as a step up from basic voice automation.
The trade-off is complexity and maturity. TechMonk is less established than Bitespeed, with a smaller customer base and less proven track record. It's an ambitious platform that may appeal to enterprise teams with specific needs around journey orchestration and AI autonomy.
Custom pricing. Contact sales for details.
An interesting option for enterprise teams that find Bitespeed too limited for complex journey orchestration. Less proven than more established alternatives.
The right choice depends on what's driving your switch:
Bitespeed is primarily built for Shopify, though it does support some other platforms. If you're on WooCommerce or another ecommerce platform, alternatives like QuickReply.ai (which supports WooCommerce and Magento) or BotSpace may offer broader integration options.
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