How Halodoc solved key communication challenges with BotSpace’s intuitive interface

Meet Halodoc

Halodoc is Indonesia’s leading healthtech platform, connecting millions of users with doctors, pharmacies, and labs through a seamless digital experience. As the team scaled its communication strategy, it became critical to find tools that were easy to use and could solve operational pain points without overcomplicating processes.

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The Challenge: Overly complex tools slowing down execution

As Halodoc’s team grew, so did the demand for speed and simplicity in their communication stack. But their existing tools were either too technical or lacked the flexibility needed for everyday tasks—leading to delays and heavy support reliance.

The team needed a platform that anyone could use without training—and that could quickly address recurring communication bottlenecks.

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The Solution: Simple interface, real results with BotSpace

With BotSpace, Halodoc found exactly what they were looking for. The platform’s clean, user-friendly interface allowed teams to get started immediately—no onboarding lag, no steep learning curve.

Automated workflows made mass WhatsApp communication quick and scalable, while the intuitive design empowered non-technical team members to manage campaigns and solve day-to-day challenges with ease.

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Results: Faster execution, less friction, and happier teams

Since adopting BotSpace, Halodoc has seen tangible improvements in operational efficiency:

• 50% faster problem resolution, with reduced communication delays‍
• 2× quicker campaign turnaround, enabling faster go-to-market efforts‍
• Higher team adoption, driven by simplicity and ease of use‍
• Reduced reliance on tech teams, freeing up resources across departments

"The interface was very user-friendly and straightforward. Helped solve our pain points."- Venkatesh Murali, Halodoc