When an order gets canceled, don’t leave them hanging. Send an instant, polite update via WhatsApp—plus what to do next.
Automatically send a WhatsApp message the moment an order is canceled—so they’re not left wondering.
Let them know what went wrong and what happens next—refund timeline, restocking info, or a better alternative.
Offer reordering options, store credits, or recommendations—right inside the message.
Whether it’s out of stock or a failed payment, a friendly message makes all the difference.
Suggest similar products or let them re-order in a tap—without needing to revisit your website.
Your message reaches them before the frustration does. No support tickets. No bad reviews.
Make cancellation updates feel like customer care—not customer service.
Could be out-of-stock, delivery issues, or customer-side changes. Shopify updates the status instantly.
Clear, polite, and automated. Includes cancellation info, refund details, or next steps.
Suggest an alternative product, restock alerts, or a quick reorder link.
Even a canceled order ends with clarity—and sometimes, a better conversion.
Our customers see CTR rates 130% higher than the industry average
open rates
conversations
powered every year
more conversions
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