How Valley DBS ensured a smooth integration experience with BotSpace

with Manuel Enrique Paulino, The Valley

100%
Fast, guided integration
55%
Increase in response rate
Faster onboarding vs. previous tools
Company

The Valley

https://thevalley.es/
Headquarters

Madrid, Spain

Industry
Education
Key features used
Broadcasting
Macros
Template Messaging
Meet The Valley

Valley DBS is a leading digital business school and innovation center in Spain. They offer training, transformation programs, and ecosystem-building for the future of work. As their digital operations grew, Valley DBS needed a robust communication tool that could integrate smoothly into their workflow—without causing disruption.

The Challenge: Smooth implementation without slowing down operations

In any academic or training institution, system integration is often met with delays, unclear steps, or lack of internal support. Valley DBS had experienced this with other tools before, and wanted a solution that was not only powerful but also well-guided and easy to integrate.

They didn’t just need a tool—they needed a team that would walk with them through the process.

The Solution: Step-by-step onboarding with hands-on support from BotSpace

What set BotSpace apart wasn’t just the functionality—it was the exceptional integration experience. The support team worked closely with Valley DBS throughout the process, offering documentation, live guidance, and tailored help for every step.

From platform setup to deployment, everything was handled with precision and care—ensuring Valley DBS could go live quickly and confidently.

Results: Post-implementation, Valley DBS experienced significant improvements:

  • 3× faster onboarding compared to past integrations
  • 100% successful deployment, with no workflow interruptions
  • Full team confidence, thanks to clear guidance and support
  • Operational readiness, with WhatsApp communication now live and effective
"I have really enjoyed the experience, and the team is exceptional. They provide comprehensive support and guidance throughout the integration process of the tool." — Manuel Enrique Paulino, The Valley